Communication Is the Key
Her opening paragraph in her post titled, "How NOT to Communicate" speaks volumes:
Rescuers, you are running A BUSINESS. In the rawest essence, you are entrepreneurs providing goods and services to customers. As entrepreneurs, you tend to have many great characteristics that lend to your success: perseverance, vision, passion, etc. However, many rescuers also share one significant flaw with most entrepreneurs: communication.
She goes on to describe an exchange between herself and a person who fosters rescues – which is not flattering to the rescuer. In her usual way, Kyla reminds us that communication is a two-way street. When you're not understanding the person you're talking to (or emailing with), it's likely the other person is not understanding you, either.
I, personally, love this quote from George Bernard Shaw, "The single biggest problem in communication is the illusion that it has taken place."
Here are some more communication quotes from famous folks; which one resonates with you?
Effective communication is 20% what you know and 80% how you feel about what you know. ~ Jim Rohn
Good communication is as stimulating as black coffee, and just as hard to sleep after. ~ Anne Morrow Lindbergh
The five essential entrepreneurial skills for success are concentration, discrimination, organization, innovation and communication. ~ Michael Faraday
As someone that is starting my own business I really loved these quotes.
I like the George Bernard Shaw quote best. Especially in an email or SM communication (i.e. Twitter, FB, etc.) where people can’t see your facial expressions or body language or hear the inflection in your voice, communication can be quite difficult. Not that it isn’t difficult enough when you’re face to face.